This Policy applies as between you, the User of this Web Site and ComplyEeze (Pty) Ltd the owner and provider of this Web Site. At ComplyEeze Academy, we aim to ensure that our learners have a fair and transparent experience. This Refund Policy outlines the conditions under which refunds may be granted for our online courses.
For the purpose of this Refund Policy:
"Platform" refers to ComplyEeze Academy accessed at www.complyeeze.co.za, the online e-learning site where individual courses are purchased and accessed.
"Course" means a structured set of digital learning content offered for individual purchase and hosted on the Platform. All courses are accessed online and are non-downloadable.
"Learner" refers to any individual who purchases and accesses a course through the Platform.
"Refund" refers to the return of part or all of the course fee paid by the learner, subject to the terms set out in this policy.
"Credit" means a non-refundable balance that may be applied to a future course purchase.
"Accessed" means the learner has logged into the course, opened learning material, or otherwise interacted with course content.
"Substantially completed" refers to instances where more than 25% of the course has been viewed or used by the learner.
"Technical Issue" means a verified problem originating from the Platform’s side (not the learner’s internet or device), which prevents the learner from accessing or starting a course.
"Duplicate purchase" means an unintentional repeat purchase of the same course by the same learner, usually caused by a system error or user oversight.
"Incorrect course" refers to the situation where a learner purchases a course that does not match their intended learning objective or topic, and can reasonably demonstrate the mistake.
2.1. Refunds are only available for individual course purchases.
2.2. Refund requests must be submitted within 7 calendar days of the purchase date.
2.3. All refund requests are subject to evaluation and approval by our support team.
All refunds may be considered in the following circumstances (after evaluation and approval of our support team);
3.1. Accidental duplicate purchase of the same course was made.
3.2. The learner was unable to access or start the course due to a verified technical issue on our platform, and support could not resolve the issue within a reasonable time.
3.3. The learner has not accessed or significantly engaged with the course content (i.e. less than 10% progress).
3.4. An accidental duplicate purchase of the same course was made.
Partial refunds or credit allocations to your online account may be considered in the following circumstances (after evaluation and approval of our support team);
4.1. The learner purchased the incorrect course and requests to switch to the correct one. In this case:
4.2. The funds may be transferred to the correct course.
4.3. If the correct course is lower in cost, the remaining balance may be refunded or held as credit on the user’s account (based on the learner’s preference).
4.4. The learner accessed a small portion of the course (i.e. 10–20%) but is dissatisfied and provides a reasonable explanation for the request.
In such cases, we may offer a partial refund or credit for future use.
Refunds will not be granted in the following circumstances;5.1. The refund request is made after 7 days from the purchase date.
5.2. The course has been substantially completed or fully accessed.
5.3. The learner has previously requested and received multiple refunds (to prevent abuse of the system).
5.4. Dissatisfaction arises due to failure to review course previews or module topics before purchase.
6.1.
Technical Issues: Learners are expected to contact our support team promptly if they experience access issues. Delayed reporting may affect refund eligibility.
6.2. Platform Compatibility: Learners must ensure they meet basic technical requirements (internet access, compatible device, etc.) before purchasing. Incompatibility with a personal device may not qualify for a refund.
6.3. Promotional Discounts: Refunds on discounted purchases will be based on the discounted amount paid, not the original course price.
To request a refund, please contact us at learning@complyeeze.co.za with the subject: "Refund Request".
Provide us with:
7.1.
Your full name
7.2. Email address used for purchase
7.3. The course title
7.4.
Purchase date
7.5.
Reason for the refund request
7.6.
Any relevant screenshots or documentation
All refund requests are typically processed within 5–7 business days.
For any questions related to our Refund Policy, e-mail us at learning@complyeeze.co.za.
